These terms are an agreement between you and PT. Solusi Hidup Mudah, a company registered in Indonesia ("we"), for the ReproClip extension and web app. By signing in you accept them. If you use ReproClip for an organisation, you accept them on its behalf. Our privacy policy and, where it applies, the data processing addendum are part of these terms.
Accounts and workspaces
- You sign in with Google or GitHub and keep that account secure. You must be at least 16.
- Recordings belong to a workspace. The workspace owner is responsible for it: who is invited, what is recorded into it, its plan and its payments.
- Owners and admins manage members. Anyone with a public share link can view that recording until it is made workspace-only or deleted.
Your content
Videos, screenshots, logs and text you upload remain yours. You give us permission to store, process and show them only to provide ReproClip to you and the people you share them with. You confirm that you have the right to record and share what you upload, including any personal data of other people it contains.
Acceptable use
You will not use ReproClip to:
- record people or systems without the permission you need, or upload content that is illegal or infringes someone's rights;
- store or distribute malware, or content unrelated to reporting software issues at a scale that abuses the service;
- get around quotas, rate limits or security measures, or probe the service for vulnerabilities without our written permission;
- resell the service, or copy it to build a competing product.
We may remove content or suspend workspaces that break these rules. We will tell you why unless the law or safety prevents it.
Plans and quotas
Plans, prices and quotas are listed on the pricing page. The video quota resets every calendar month and unused videos do not carry over. Top-up credits are used after the monthly quota. Free includes 50 screenshots a month. Paid plans keep recordings until you delete them, up to the plan's storage; when it is full, new recordings are refused until you delete some or upgrade. On Free, and after a paid plan ends, videos and screenshots are deleted 60 days after they are made or after the plan ended, whichever is later.
Fair use. "Unlimited" users and, on plans that say so, screenshots and videos mean no fixed number for normal use: people recording bug reports for the workspace. Members are the people who report or fix bugs for you, not accounts resold or shared with unrelated organisations. Every plan allows each person up to 60 saved videos and 60 screenshots an hour. If a workspace's usage looks automated, or unrelated to reporting software issues, such as hosting videos or images, we will contact the owner first, and may then limit or suspend that workspace.
Billing
- Paid plans are sold by Paddle.com, our reseller and merchant of record, which handles payment, invoices and tax. Paddle's buyer terms also apply to your purchase.
- Subscriptions renew automatically, monthly or yearly, until cancelled. An upgrade takes effect at once and the prorated difference is charged that day.
- Cancelling stops the next renewal. The plan stays active until the end of the paid period, then the workspace moves to Free, or becomes inactive if the owner already has a Free workspace.
- If you are not satisfied, email [email protected] within 14 days of a payment for a full refund of that payment. Deleting your account cancels its subscriptions immediately without a refund, so ask before deleting.
- We may change prices with at least 30 days' notice by email. The change applies from your next renewal.
Availability and changes
We work to keep ReproClip available and your data safe, but we do not guarantee uninterrupted service, and there is no service level agreement. We may change or remove features; if a change significantly reduces what a paid plan includes, you can cancel and get a prorated refund for the unused period.
Ending the agreement
You can delete your account at any time in Settings → Account. We may suspend or close an account that seriously or repeatedly breaks these terms, or that has not paid. When an account is closed, its data is deleted as described in the privacy policy.
Disclaimer and liability
ReproClip is provided "as is". Redaction reduces the risk of uploading secrets but cannot recognise every sensitive value; check your recordings before sharing them. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
Law and disputes
These terms are governed by the laws of the Republic of Indonesia. We will first try to resolve any dispute with you by email. If that fails, the courts of Indonesia have jurisdiction, unless the consumer protection laws of your country give you the right to bring a claim there.
Changes to these terms
We will email account holders at least 14 days before a material change. Continuing to use ReproClip after that means you accept the new terms.
Contact
Support: [email protected]. Privacy: [email protected].